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Hi there, I’m Tobi Nussbaum, the CEO of the National Capital Commission, and in 

 

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today’s episode of Capital Stories, we’re going to explore shorelines and 

 

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waterways. 

 

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For years, the NCC has been working to turn the Capital towards its incredible 

 

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waterways to give residents and visitors great recreation and fun destination 

 

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experiences. 

 

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And through projects big and small over the last number of years, we’ve been 

 

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doing exactly that, by activating our shoreline infrastructure and creating 

 

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great new public spaces, such as here, [at] the NCC River House, as well as the new 

 

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Westboro Beach Pavilion, more than a dozen bistros and terraces, brand new 

 

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Dow’s Lake dock this year, Kìwekì Point opened earlier this year, and Summer 

 

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Zone and many other activities to really bring people to the water, not to 

 

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mention the swinging chairs on the Rideau Canal. 

 

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So, what we’re really aiming to do is restore the shoreline infrastructure, 

 

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improve it, enhance it, and improve long-term public access. 

 

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So, in this episode, we’re going to unravel how these on-the-ground 

 

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transformations are reconnecting people with the water’s edge, fostering urban 

 

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life in our Capital Region, and setting a blueprint for future shoreline 

 

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animation. 

 

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And, so, to help me navigate this conversation, I’m joined by Nathalie Roy-Patenaude, 

 

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our Director of Real Estate Management. 

 

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Hey, Nathalie. 

 

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Hi, Tobi. 

 

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Thanks. 

 

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Thanks for joining us in this episode of Capital Stories. 

 

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And yeah, we’re at probably what was one of the most important big projects for 

 

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the NCC in terms of what I have been talking about in terms of activating the 

 

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shoreline. 

 

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And we opened in August of 2023. 

 

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I’m curious: How has this been different from what you imagined when we were in 

 

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the planning stage and now two years later, the differences between what you 

 

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thought it was going to be and what it is? 

 

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Yeah, it’s good. 

 

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I mean, part of it has been giving access to bringing people to the water and 

 

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water to the people, recognizing that not everybody has access to a back yard. 

 

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People live in apartments and condominiums, some with or without balconies, but 

 

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they don’t necessarily have a back yard that they can enjoy. 

 

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So, by animating the waterways and the parks, we’re creating that opportunity 

 

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for people to come and enjoy our beautiful lands in the city. 

 

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And today, that includes the River House. 

 

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But we also have NCC bistros, cafes, patios. 

 

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There’s opportunities for the public to rent recreational equipment like paddle 

 

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boards, kayaks, pedal boats and so on. 

 

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And of course, the opportunity to swim, like here at River House, at Dow’s Lake, 

 

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Lake Leamy, Lac Philippe, to name a few within the portfolio. 

 

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So, what’s really been outstanding is the interest and the use of our sites by 

 

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the public. 

 

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Since May alone, or in the last two months, with the opening of Dow’s Lake, the 

 

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dock and the Westboro site, we’ve already welcomed over 100,000 visitors. 

 

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And last year, the River House received or welcomed 80,000 visitors to the site. 

 

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So, it’s an overwhelming response by… the demand by the public. 

 

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So it’s phenomenal. 

 

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Yeah, and you raise an important point, which is we didn’t start from nowhere, 

 

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we started from a place where the NCC had public beaches. 

 

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You mentioned a few in Gatineau Park, at Lac Leamy, our work with the City of 

 

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Ottawa at Westboro Beach. 

 

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But I guess it’s a combination of building on that legacy of beaches and adding 

 

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more, probably slightly more urban spots. 

 

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And the concept of being in a river and having a swim dock in the river was 

 

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unique, I believe, in Canada. 

 

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And so that was a first. 

 

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And did it sort of pan out the way you thought it would? 

 

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Or again, two years later, are you surprised by its success? 

 

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Or did you think, no, this is going to be a home run? 

 

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Oh, definitely, 

 

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this is a home run. 

 

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This is… a lot of people are coming from all corners of the city and they feel 

 

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like they’re in a cottage. 

 

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They feel like they’re in a rural setting. 

 

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They feel like they’re on vacation or in a resort. 

 

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So, we’re really creating opportunities for adventure and access to places that 

 

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most people wouldn’t otherwise be able to access. 

 

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Yeah. 

 

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So one of the things that surprised me when I imagined River House and then now 

 

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watching it, is that we’re really attracting people from throughout the Capital 

 

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and I think visitors to the Capital as well. 

 

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And I don’t know that I expected that. 

 

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And it’s very heartwarming to see people who are new to Canada, who have been 

 

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here for a short time, who quickly found it and are taking advantage of it. 

 

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And I think you raise an important point about—it’s a beautiful spot. 

 

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And if you don't have a cottage, you don’t have a backyard, you don’t have 

 

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access to these sites, to be able to offer that to people for free has been 

 

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something that I think for me was a bit of a surprise. 

 

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I knew it would be popular. 

 

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I knew it would be a great spot to hang out. 

 

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But I don’t know that I quite understood that from an equity perspective, it 

 

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would be so important in terms of that public access. 

 

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Were there surprises for you between planning and execution? 

 

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Absolutely. 

 

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I mean, when you see the site, we really see the diversity of the population 

 

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that the site brings and not just this site, but all of our sites. 

 

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People from different backgrounds, different cultures, ages. 

 

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We’ve seen from infants of a year old to 100 years old. 

 

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And so, it’s really an opportunity for everyone to come and enjoy the site. 

 

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And as you mentioned, it is free and it is fully accessible. 

 

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So people with limited mobility, people with strollers, or so on, can really come 

 

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and enjoy the site, 

 

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and the accessibility starts from the parking lot all the way down to the swim 

 

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area. 

 

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That’s amazing. 

 

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So in terms of numbers, do you see there being a cap on the demand, 

 

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or do you think there is a “build it and they will come” aspect to our shoreline 

 

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activation in general and swimming in particular? 

 

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Definitely a “build it they will come.” 

 

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We launched 10 new nodes last year, where we have a total of 30 different nodes 

 

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across the region in total. 

 

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And everybody, every site, brings a unique feature and a unique flair to it. 

 

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And people are curious and they want to try them out. 

 

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And I think the big part is that a lot of our sites are also connected to our 

 

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pathways and parkways. 

 

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So they’re very accessible. 

 

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And yeah, people are site hopping and they’re looking for the next thing and 

 

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and next experience. 

 

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And so, we’re creating experiences and destinations for people to look at. 

 

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Fantastic. 

 

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Yeah, I’m always interested to see sort of the feedback we’re getting, whether 

 

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it’s through surveys and or on websites like Reddit and feedback that we’re 

 

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getting in terms of our contact centre. 

 

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And there seems to be an overwhelming sense that this is what people want. 

 

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And I’ve often wondered, I have this line that I sometimes use, which is, 

 

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wouldn’t it be great for the Capital in the summer… for swimming in the Capital 

 

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in the summer… to be what skating in the Capital in the winter is? 

 

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And I do think that we have the opportunity to really create leadership across 

 

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the country and hopefully around the world to say, this is how urban areas can 

 

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really turn towards their water. 

 

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And you know, we talk about the climate crisis more in the form of challenges, which 

 

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there are many and we’re working on those, 

 

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but in some ways, what’s interesting about swimming is it’s an opportunity. 

 

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It’s saying if we’re going to have longer and hotter summers, to give people a 

 

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chance to cool down, to be outside in a safe way, to be able to jump in with 

 

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their kids or with their friends is actually kind of responding. 

 

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It’s a form of climate adaptation. 

 

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So I think that’s exciting, too. 

 

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Do you see there being other opportunities, other things that you think we as 

 

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an organization should pursue? 

 

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Well, I think that with the intensification of housing and the conversation of 

 

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housing that is on the table, I mean, we’re going to see increased density in 

 

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the core and… which means that more people will be looking for parks and 

 

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shorelines and places to go to. 

 

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So I think that that conversation is going to continue to evolve. 

 

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And we have a real opportunity to continue to cater to that demand. 

 

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And we’re working on a couple of other sites. 

 

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Lady Grey Drive is one of them, where we’re exploring the feasibility and 

 

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different animation options. 

 

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East Wharf is another, where there’s a recreational platform that we can offer. 

 

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So, we’re not out of options just yet, 

 

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I think there’s more to come. 

 

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Yeah. 

 

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And I think it’s important to acknowledge something when it comes to these 

 

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various projects. 

 

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And I’m very quick to talk about the fact that we’re learning from other 

 

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cities. 

 

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And certainly, when we were talking about some of these projects early on, we 

 

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were pulling out pictures and books and ideas that other… many capital cities 

 

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across the world, particularly in Europe, have gone down this path. 

 

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And I think what I like is we’ve taken some of the best examples and used 

 

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those. 

 

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And I think you’re right. 

 

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I think there are more opportunities to do that. 

 

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And similarly, it’s been heartwarming to see other cities in Canada now talk 

 

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about the NCC River House. 

 

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I’ve seen a few different references to cities 

 

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looking at how they can put swim docks in their natural waterways. 

 

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And they’re talking about the NCC River House as an example. 

 

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So, to me, that’s the kind of national leadership that we talk about. 

 

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And I’m certainly proud that we as a team are able to offer that to other 

 

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jurisdictions. 

 

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And a lot of people don’t realize… 

 

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I was having conversations with peers and people in the industry not too long 

 

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ago. 

 

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And everybody thinks that everything is expensive or is a big project. 

 

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Not everything is a big project. 

 

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You talked about big and small. 

 

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Some can be docks. 

 

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Some can be a full river house. 

 

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But one of the things that I say that when I talk to people in the industry is 

 

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Canada is a country of land and parks and waters. 

 

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And so, everybody in the community has a park or a river or something. 

 

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They don’t… might not have as many as we do, but everybody’s got a little 

 

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something that maybe they can look to bring to their community. 

 

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And, you know, so I think there is just… I think we're setting the baseline for 

 

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ideas and for people to be the innovator and the leader with shorelines. 

 

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Now, there aren’t any people behind us right now, and that’s because there is a 

 

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distant thunderstorm coming our way. 

 

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But normally on a warm afternoon in the summer, this place would be packed. 

 

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And, you know, we’ve talked a lot about the place. 

 

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But I think it’s important to mention, too, that we've increased the options 

 

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for people to get here. 

 

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So I know we’ve got a water taxi. 

 

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Yep. 

 

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I think we’ve partnered with the hop-on, hop-off bus. 

 

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Correct. 

 

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And I’m always amazed to see the number of bike racks when I arrive at 

 

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River House. 

 

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I don’t know if we’ve counted, but we must have dozens and dozens. 

 

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We’re over 100. 

 

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We’ve stopped counting. 

 

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Yeah. 

 

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So that’s something that’s really interesting. 

 

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I mean, all of our sites include bike racks. 

 

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We put the planning for bike racks, but, you know, even now, we’ve promoted 

 

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alternative transportation to the community. 

 

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We’ve opened some sites last year. 

 

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We didn’t even promote “come by bike or pathways,” 

 

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and you go there at any given time and the bike racks are full. 

 

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And so people are understanding our vision. 

 

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They’re understanding the alternative transportation. 

 

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But yes, water taxi is a great way. 

 

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It is a universally accessible means of transportation. 

 

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The double decker tour that does the city hop-on, hop-off tours have added 

 

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River House as one of their stops. 

 

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So, yeah, a lot of people want to partner with us and, you know, understand 

 

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that, you know, we want to provide or promote alternative transportation. 

 

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And public transit is also an option, but it’s a little bit more distant. 

 

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Yeah. 

 

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And I think that’s important as we build out these urban waterfront sites— 

 

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there isn’t always going to be parking available. 

 

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This doesn’t have great public transit access, which is why we’ve talked about 

 

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some of the other means. 

 

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But, yeah, I think that is a reality. 

 

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And as we get a growing population in the Capital and more visitors coming, I 

 

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think encouraging active transportation when we have public transit access, 

 

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great. 

 

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When we don’t, what are these alternatives, like water taxis? 

 

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So I think that’s important and probably going to be more and more of our 

 

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future, too. 

 

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Yeah. 

 

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And the water taxi also provides a scenic route here, right? 

 

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It leaves from the Bytown locks. 

 

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You’re going by the Rideau Falls. 

 

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You've got the escarpment of Rockcliffe. 

 

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So it’s a beautiful 30-minute ride to come here for about fifteen dollars, twelve dollars—fifteen dollars to come 

 

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here. 

 

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And so, you also get the scenic ride as you’re coming to, 

 

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and then you can take the hop-on, hop-off bus on the way back. 

 

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You can bike back… like there’s different ways that you can make it one way and 

 

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return another way, which is also appealing to the site. 

 

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Yeah, fantastic. 

 

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Is there anything else that you would want to mention in terms of NCC and 

 

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shoreline activation that I haven't asked you about? 

 

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Well, I’m born and raised in Ottawa, and so I’ve seen Ottawa, you know, 

 

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throughout my life. 

 

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And to see what we’ve done in such a short period of time and how we’ve 

 

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transformed the shoreline and the waterways is a big sense of pride. 

 

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And to be able, as a public, or as a citizen of Ottawa, but being part of the NCC 

 

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team that’s contributing to this, is also really amazing. 

 

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Okay, well, thank you very much, Nathalie, for joining us for this episode of 

 

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Capital Stories. 

 

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Thanks to you and your team for all the work you do. 

 

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And thank you to our listeners and viewers for joining us for this episode. 

 

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I think at this point, the rain might be coming. 

 

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So we’re going to get out of the rain and we’ll see you the next time.